Frequently Asked Questions
How does the voucher work?
After completing the order, the voucher is issued as a digital code that can be used at checkout in the online store.
If you do not select the option "Send as a gift", the voucher will be sent to the email used for the order. You can then print it and give it physically, or send the code to the recipient yourself.
If you select "Send as a gift", enter the recipient's email. After completing the order, the store will send the voucher directly to this email.
IMPORTANT: IF YOU CHOOSE "SEND AS A GIFT", THE RECIPIENT WILL RECEIVE THE EMAIL WITH THE VOUCHER IMMEDIATELY AFTER THE ORDER IS COMPLETED.
How do I order from the website?
Select the desired product, click the "Add to cart" button, and follow the steps to complete the order.
Is there an inspection upon receipt?
Yes, all shipments include the option to inspect and test before payment.
You can confidently verify the quality and appearance of the product before
paying for it.
How long will it take for my package to arrive?
Delivery is made within 13 business days.
If an item is out of stock, we will contact you in advance.
Are the products original?
Yes, all products are 100% original
We are the official importer and partner of the Ego.pl brand for Bulgaria and
work only with certified brands.
Can I return or exchange an item after receiving it?
Yes, you have the right to return or exchange a product within 14 days of
receipt, provided it is in its original condition and packaging.
For more information, please see the "Returns and Exchanges" section.
Can I pay by card on delivery?
Yes, the courier companies Econt and Speedy offer the option to pay by
card upon delivery.
Can I make changes to my order after it's been placed?
Yes, you can make changes before the shipment is sent by contacting us as soon as possible.
Can I postpone the shipment of the order to a later date?
This is possible, but only until the product has been packaged in our warehouse and handed over to a courier.
If the order is at the "fulfillment" stage, please contact us.
Orders can be postponed for a maximum of 3 business days.
How can I contact A&B bags?
You can contact us via:
* Phone
* Viber
* Social media
* The contact form on the website
We will be happy to assist you with your choice.